Frequently asked questions

Choose a product, type the words you want in the boxes on the product page, and the preview next to it updates as you type. What you see is what we print. Add it to your basket, check out, and we make it for you.

Yes, until we start making it. Email hello@thewhitecrib.com with your order number as soon as you spot a mistake. Most items go into production within a day, so the sooner the better.

Yes. Put their address in the delivery details at checkout. We never put prices in the parcel.

Sometimes. If you want a wording or a theme that is not on the product page, tell us through the contact page. If we can set it properly, we will say so before you pay.

Each product page shows how long it takes to make and when you can expect it. Most prints, cards and mugs are made in 2 to 5 working days. Blankets, bodysuits and books take a little longer. Delivery after that is usually 4 to 8 business days in total.

Free on orders over £40. Below that it is £3.95.

To addresses in the United Kingdom.

Use the order number from your confirmation email on the Track an order page. It shows every step, from being made to being posted. Once it ships, the courier's tracking number appears there too.

Not for a change of mind. Each item is made to the words you chose, so we cannot sell it on to anyone else, and UK law lets us decline change-of-mind returns on things made to order. Unpersonalised items, such as gift vouchers, follow our standard returns policy.

Tell us within 30 days, ideally with a photo, and we will reprint it or refund you. That includes a print that does not match the preview you approved. It does not include a spelling mistake in the words you typed, but write to us anyway and we will see what we can do.

Use the contact page or email hello@thewhitecrib.com. One business day is how long we aim to take to reply.

By card, Apple Pay or Google Pay through Stripe, or with a White Crib gift voucher. You can use a voucher and a card on the same order.

No. The payment panel is Stripe's and your card details go straight to them. We only learn whether the payment went through.

Yes. Enter the discount code in your basket and the voucher at checkout. The discount comes off first.